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Our Customer Service Contact Centre will be closed on Monday, 5 October for the King's Public Holiday. Need help while we're away? Submit an enquiry via our Contact Form or visit our FAQ page for quick answers to common questions. We'll be back to assist you as soon as possible after the public holiday.
  1. EB Games Australia
  2. Returns & warranties
  3. Returns

Returns

  • Can I exchange my product instead of a refund?
  • How long will it take to receive my refund?
  • Who pays for return shipping?
  • EB Games returns policy on headphones?
  • Can I return goods without a receipt?
  • I received the wrong product
  • What are my Consumer Guarantees?
  • Need to return a damaged or defective item?
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