For general EB Games or Zing Pop Culture gift card queries or if your card is lost or stolen please contact our customer service team via 'ENQUIRE HERE' toward the bottom of this page.
Alternatively, you can also call our team via, 07 4800 4084, during the listed operating hours shown below.
Please note: Before contacting about a lost/stolen gift card or other issue, please ensure you have any proof of purchase information on hand, as this will assist the customer service team.
Insufficient gift card purchase information may result in our customer service team being unable to assist with your enquiry otherwise.
Regarding the use of Ultimate Gift Cards
- Ultimate Gift Cards: "Teens and Student Ultimate Gift Cards" are not able to be used online. Please visit your local store to use your pre paid card Teens or Student Ultimate Gift Cards.
- Kids Ultimate gift cards do not work online or instore.